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Terms of use

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Please read carefully the following provisions of these Terms of Use. This is a legal agreement between you and EQ Transcription services (“EQ Transcription services”, “we”, or “us) regarding the use of our online and/or mobile services, website, and services provided by us (collectively known as the “EQ Transcription services”). By accessing or using the EQ Transcription services, you agree that you have read, understood, and agree to be bound by these Terms of Use, whether or not you are a registered user of the EQ Transcription services. This Agreement applies to all visitors, users, and others who access the EQ Transcription Services .

EQ Transcription Services Account

You can create an account in order to gain access to the services and functionality that we may establish and maintain from time to time and in our sole discretion. You may never use another User’s account without permission. You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You must notify EQ Transcription Services immediately of any breach of security or unauthorized use of your account. EQ Transcription Services will not be liable for any losses caused by any unauthorized use of your account. – By providing EQ Transcription Services your email address, you consent to our using that email address to send you EQ Transcription Services related notices. We may also use your email address to send you other messages, such as changes to features of the EQ Transcription Services and special offers. If you do not want to receive such email messages, you may opt out by sending us a request at info@eqtranscriptionservices.co.uk. Opting out may prevent you from receiving email messages regarding updates, improvements, or offers.

Service Rules

You agree not to engage in any of the following prohibited activities in connection with the EQ Transcription Services: (i) copying, distributing, or disclosing any part of the EQ Transcription Services in any medium (ii) using any automated system, including without limitation “robots,” “spiders,” “offline readers,” etc., to access the EQ Transcription Services in a manner that sends more request messages to EQ Transcription Services servers than a human can reasonably produce in the same period of time by using a conventional on-line web browser; (iii) transmitting spam, chain letters, or other unsolicited email; (iv) attempting to interfere with, compromise the system integrity or security or decipher any transmissions to or from the servers running EQ Transcription Services; (v) taking any action that imposes, or may impose at our sole discretion an unreasonable or disproportionately large load on our infrastructure; (vi) uploading invalid data, viruses, worms, or other software agents through EQ Transcription Services; (vii) collecting or harvesting any personally identifiable information, including account names, from EQ Transcription Services; (viii) using EQ Transcription Services for any commercial purposes; (ix) impersonating another person or otherwise misrepresenting your affiliation with a person or entity, conducting fraud, hiding or attempting to hide your identity; (x) interfering with the proper working of the EQ Transcription Services; (xi) accessing any content on the EQ Transcription Services through any technology or means other than those provided or authorized by EQ Transcription Services (xii) decompiling, reverse engineering, or otherwise attempting to obtain the source code of EQ Transcription Services. You may not access or use EQ Transcription Services if you work with or for a competitor, except with EQ Transcription prior written consent. In addition, you may not use or access EQ Transcription Services for purposes of monitoring the performance or functionality for a competitor or for any third party, or for any other benchmarking or competitive purposes and you may not share any benchmarking data regarding the EQ Transcription Services usage with any third party without EQ Transcription Services’ prior written consent. We may, without prior notice, change EQ Transcription Services, stop providing the EQ Transcription Services or features of the EQ Transcription Services (to you or generally), or create usage limits EQ Transcription Services. You agree that EQ Transcription Services has no responsibility or liability for the deletion or failure to store any documents, data or other content maintained or uploaded by you to EQ Transcription Services. We may permanently or temporarily terminate or suspend your access to EQ Transcription Services without notice or liability to EQ Transcription Services, for any reason or for no reason, including if in our sole determination you violate any provision of this Agreement. Upon termination of this Agreement or your access EQ Transcription Services for any reason or no reason, you will continue to be bound by the terms of this Agreement which, by their nature, should survive termination, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

User Content

You are solely responsible for all audio and other data (“User Content”) that you upload, post, publish or display (hereinafter, “upload”) or email or otherwise use via the Service. You agree not to upload User Content that: (i) may create a risk of harm, loss, physical or mental injury, emotional distress, death, disability, disfigurement, or physical or mental illness to you, to any other person; (ii) may create a risk of any other loss or damage to any person or property; (iii) seeks to harm or exploit children by exposing them to inappropriate content, asking for personally identifiable details or otherwise; (iv) may constitute or contribute to a crime or tort; (v) contains any information or content that we deem to be unlawful, harmful, abusive, racially or ethnically offensive, defamatory, infringing, invasive of personal privacy or publicity rights, harassing, humiliating to other people (publicly or otherwise), libellous, threatening, profane, obscene, pornographic, or otherwise objectionable; (vi) contains any information or content that is illegal (including, without limitation, the disclosure of insider information under securities law or of another party’s trade secrets); (vii) contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships; or (viii) contains any information or content that you know is not correct and current. You agree that any User Content that you upload does not and will not violate third-party rights of any kind, including without limitation any Intellectual Property Rights. EQ Transcription Services takes no responsibility and assumes no liability for any User Content that you or any other User or third party posts or sends over the EQ Transcription Services Service. You acknowledge and agree that EQ Transcription Services may preserve your User Content and may also disclose content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce this Agreement; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of EQ Transcription Services, its users and the public.

Accuracy of Transcripts

EQ Transcription Services takes great care to provide accurate and complete transcripts; however, we do not accept liability arising from inaccuracies which may howsoever occur. This includes but is not limited to:

  1. a typing error or errors
  2. inaccuracies due to inaudibility either because of poor or quiet diction, strong accents or poor quality, distorted recordings and background noise
  3. accidental misrepresentations of facts with regard to contractual discussions
  4. illegibility of hard copy materials.

Mobile Software from Google Android Market

This paragraph is intended to apply to you if you have downloaded the Mobile Software on a device powered by the Android operating system. EQ Transcription Services and you, the end‐user of the Mobile Software and EQ Transcription Services, acknowledge that the Agreement is entered into by and between EQ Transcription Services and you. EQ Transcription Services is solely responsible for the Software and Services. You acknowledge that you have reviewed the Android Market Terms of Service (located online at http://www.google.com/mobile/android/market‐tos.html) and the Android Market Business and Program Policies (located online at http://play.google.com/about/play-terms.html)

Mobile Software from Apple Store

This paragraph is intended to apply to you if you have downloaded the Mobile Software from the Apple App Store. EQ Transcription Services and you acknowledge that this Agreement is concluded between EQ Transcription Services and you only, and not with Apple Inc. (“Apple”), and as between EQ Transcription Services and Apple, EQ Transcription Services, not Apple, is solely responsible for the Software and Services and the content thereof. You acknowledge that Apple, Inc. has no obligation whatsoever to furnish any maintenance and support services with respect to the Mobile Software. You acknowledge that you have reviewed the App Store Terms and Conditions (located online at http://www.apple.com/legal/itunes/us/terms.html#APPS).

Confidentiality

EQ Transcription Services understand to keep the customers confidential information strictly confidential. Your contact details or any other information you provide to EQ Transcription Services will not under any circumstances be sold, rented, loaned or otherwise disclosed to any third party without your written consent. No information or resource of yours will ever be used for any personal or commercial gain on the part of EQ Transcription Services and you will be advised immediately if any conflict of interest arises. We will happily sign a non-disclosure or confidentiality agreement should you require it.

Risk Management

A thorough analysis of all EQ Transcription Services information networks and systems will be conducted on a periodic basis to document the threats and vulnerabilities to stored and transmitted information. The analysis will examine the types of threats – internal or external, natural or manmade, electronic and non-electronic– that affect the ability to manage the information resource. The analysis will also document the existing vulnerabilities within each entity which potentially expose the information resource to the threats. Finally, the analysis will also include an evaluation of the information assets and the technology associated with its collection, storage, dissemination and protection. From the combination of threats, vulnerabilities, and asset values, an estimate of the risks to the confidentiality, integrity and availability of the information will be determined. The frequency of the risk analysis will be determined at the entity level. Based on the periodic assessment, measures will be implemented that reduce the impact of the threats by reducing the amount and scope of the vulnerabilities.

Security

EQ Transcription Services cares about the integrity and security of your personal information. However, we cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. You acknowledge that you provide your personal information at your own risk. For further details read Privacy Policy.

Changes and Amendments

This agreement may be changed, modified or amended from time to time and we reserve the right to do so. For this reason, it is recommended that you visit this page on a regular basis.

Contact Us

Any concerns or questions regarding EQ Transcription Services’ Terms of Use canbe submitted in writing via email at info@eqtranscriptionservices.co.uk or by post to Kemp House, 152-160 City Road, London EC1V 2NX.