Upload Files

You can send upto 1GB of audio files to us using one of the following option:
Upload page
Iphone App
Andriod App

Get in touch
open

Privacy

Home / Privacy

Privacy Statement

At EQ Transcription services, we recognise the importance of our clients’ privacy and confidentiality. As such, we are committed to providing and maintaining industry leading confidentiality and security standards. As an EQ Transcription Services customer or a user of our Smartphone app, you agree to this Security Policy and also to any further modifications made to this Policy. In ensuring a maximum level of privacy, EQ Transcription services undertake various measures, including but not limited to:

Secure Website

EQ Transcription Services maintain a secure online website to which clients can upload information and audio. All access to the site is fully auditable and SSL 128 bit encryption is used. All client accounts are password protected and clients can set their own passwords which are stored in a secure encrypted format. EQ Transcription Services do not share your information with third parties.

Usage of Information

Your contact details or any other information you provide to EQ Transcription services will not under any circumstances be sold, rented, loaned or otherwise disclosed to any third party without your written consent. EQ Transcription Services may disclose such personal information as is necessary in cases:

  1. Where required or authorised by law; and
  2. where you consent to the disclosure.

1. Personal Information

Contact details (Full name, email, telephone number, address)

  1. The information is provided by the client and is available to be viewed and amended by the client via their personal account.
  2. The information is used for the purposes of contacting the client in relation to the performance of transcription services and for invoicing.
  3. Information recorded within completed transcripts as a result of the transcription process is not collated or analysed by EQ Transcription services.

2. Personal Information – Medical (Standard)

Contact details (Full name, email, telephone number, address)

  1. The information is provided by the client and is available to be viewed and amended by the client via their personal account.
  2. The information is used for the purposes of contacting the client in relation to the performance of transcription services and for invoicing purposes.
  3. Information recorded within completed transcripts as a result of the transcription process is not collated or analysed by EQ Transcription services.

Medical Records and Health Records Information Privacy

Medical records require additional safeguards to protect the sensitive and personal nature of the information they contain. EQ Transcription Services recognises the importance of privacy to medical clients, and has implemented a number of streamlined processes to ensure the upmost security of information for these clients. Security is considered a key element of EQ Transcription Services’ delivery, and as such is monitored closely. EQ Transcription Services are dedicated to maintaining open communication with clients and typists to ensure all privacy requirements are met. EQ Transcription Services also allow full client access to operating systems to demonstrate the strength and integrity of security and privacy procedures. Central to this are EQ Transcription Services’ dedicated medical transcription team. This team includes experienced typists and quality managers, who are familiar with the EQ Transcription Services privacy policy and relevant statute and individual client requirements.

Privacy and comments on our blogs

The posting of personal information in a blog comment means your information is publicly accessible. Such information can be viewed online and collected by third parties. We are not responsible for the use of information by such third parties. We strongly recommend you avoid sharing any personal information.

Employee and Subcontractor Confidentiality Agreements

All employees of, and subcontractors to, EQ Transcription Services sign a confidentiality agreement before the commencement of work.

Document Return

Completed documents are returned by default via email to the client. This method is protected by standard HTTPS protocol.

Audit Trail

All activity on the EQ Transcription Services secure website is fully auditable by EQ Transcription Services. Access to client and file information is strictly managed through the use of access level management and password protection. Both typist and administrative activity is recorded, providing a complete audit trail of when and by whom audio and documents are accessed.

Confidentiality

EQ Transcription Services understand to keep the customers confidential information strictly confidential. Your contact details or any other information you provide to EQ Transcription Services will not under any circumstances be sold, rented, loaned or otherwise disclosed to any third party without your written consent. No information or resource of yours will ever be used for any personal or commercial gain on the part of EQ Transcription Services and you will be advised immediately if any conflict of interest arises. We will happily sign a non-disclosure or confidentiality agreement should you require it.

Risk Management

A thorough analysis of all EQ Transcription Services information networks and systems will be conducted on a periodic basis to document the threats and vulnerabilities to stored and transmitted information. The analysis will examine the types of threats – internal or external, natural or manmade, electronic and non-electronic– that affect the ability to manage the information resource. The analysis will also document the existing vulnerabilities within each entity which potentially expose the information resource to the threats. Finally, the analysis will also include an evaluation of the information assets and the technology associated with its collection, storage, dissemination and protection.
From the combination of threats, vulnerabilities, and asset values, an estimate of the risks to the confidentiality, integrity and availability of the information will be determined. The frequency of the risk analysis will be determined at the entity level.
Based on the periodic assessment, measures will be implemented that reduce the impact of the threats by reducing the amount and scope of the vulnerabilities.

Remote Access:

Access into EQ Transcription Services network from outside is granted using EQ Transcription Services approved devices and pathways on an individual user and application basis. All other network access options are strictly prohibited.

Physical Access:

Access to areas in which information processing is carried out is restricted to only appropriately authorized individuals. The following physical controls are in place:
Mainframe computer systems must be installed in an access-controlled area. The area in and around the computer facility affords protection against fire, water damage, and other environmental hazards such as power outages and extreme temperature situations.
File servers containing Information is installed in a secure area to prevent theft, destruction, or access by unauthorized individuals.

Changes and Amendments

This statement may be changed, modified or amended from time to time and we reserve the right to do so. For this reason, it is recommended that you visit this page on a regular basis.

Complaints Process

Any concerns or questions regarding EQ Transcription Services’ Policy and practices can be submitted in writing via email at info@eqtranscriptionservices.co.uk or by post to Kemp House, 152-160 City Road, London EC1V 2NX.
Once a complaint has been received, EQ Transcription Services team member will contact the submitter within 1-2 working days. EQ Transcription Services recognises the importance of privacy and security of information and all concerns and questions are investigated and responded to as appropriate and in a timely manner.